Hostel manager wanted for immediate start

Description

Hostel Manager wanted in Lagos-Portugal

We are a 46-bed hostel in beautiful Lagos, Portugal we are looking for an experienced manager with an EU passport to run our established and popular hostel.

Required Attributes/Skills:

We are looking for a person who is enthusiastic, hardworking and friendly, who has experience in managing people. 

A good knowledge of English,  both written and spoken is essential, along with a full driving license preferred (to drive a manual van). Portuguese beneficial but not essential.

We would initially like you to come and spend time with us in Lagos, Portugal getting to know Bura as a brand and training with the core team and there are potential future relocation opportunities to our other properties or career progression into our head office (also based in Lagos).

Role & Responsibilities (including, but not limited to):

1. Staffing and Management

Training staff and identifying training needs and development
Provide job description for each role to conduct appropriate training
Hold regular staff meetings to provide and gather feedback on key service areas
Motivate staff team
Observe and evaluate performance and provide appraisal and feedback as relevant   
Manage staff rota   
Advertising for and selecting staff
Managing staff wages in accordance with budget
Ensuring company policies are adhered to  
2. Sales and Marketing

Having good knowledge of your product and services.  
Understanding what your guests want and responding to comments/reviews proactively
Liaising with Marketing manager informing them of strategies/changes needed to existing products
Liaising with agents and activity providers regarding services, commissions and payments
3. Customer Service

Maintain a `hands- on€™ role involving:-
Keeping up to date and accurate knowledge of bookings, occupancy levels, guest reviews in order to feedback to staff team and senior management team
Daily arrivals, departures and activities
Attending dinners/events regularly
Seeking and responding to guest feedback
Handling concerns/complaints

4. Housekeeping

Ensure quality standards for cleanliness – provide and train with checklists
Conduct spot checks on a regular and random basis
Ensure staff report maintenance/sanitation issues to hosts for action, or to you for further assessment
Provide deep cleaning schedule
5. Inventory Control

Monitor inventory levels and supervise purchasing in line with budget
Research suppliers for best prices, value and availability of products
6.  Accounting and budgeting

Maintain accurate records of revenue and expenditure
Follow the operational budget (includes room rates)

7. Business development and strategy

Follow trends in the hostel industry
Be aware of competitors
Identify changing needs of guests
Participate in opportunities for personal development – eg Conferences
8. Entertainment, atmosphere, activities

Create and execute a plan to maintain desired hostel atmosphere and vibe
Record duties, expenses, challenges and successes for each event to inform future events and replication
Engage guests directly

9. Health, Safety and Maintenance

Health and Safety management for employees
Health and Safety in relation to guests and guest environment
Review maintenance documents regularly to ensure they remain relevant and up to date e.g vehicle maintenance, smoke alarm checks etc

However managing at times is managing the €˜unexpected€™ and responding to unusual or crisis situations.  

Conditions and Pay:

This is a year round position as the sun shines and the waves roll all year long.

You will receive a monthly salary along with the following:

Staff accommodation on site or in our staff apartment, all utilities included
Breakfast daily and dinner in the evenings
Free surf lessons upon availability
Access to free or discounted activities such as stand up paddleboarding
End of season staff holiday at Bura Snow in the French Alps upon successful completion of the season

 

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